Who it covers
Travelers, clients & visitors
This policy may apply to individual travelers, lead bookers, website visitors, travel-agent contacts, corporate clients, suppliers and people communicating with JainVoyagers.
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JainVoyagers INC • Canada • Privacy Policy • Effective from 13 March 2025
1. Scope, applicability & acceptance
This Privacy Policy explains how JainVoyagers Inc collects, uses, stores, protects and discloses personal information in connection with travel enquiries, bookings, websites, customer support, OTA reservations, supplier operations and related services.
Where it applies
Direct and third-party channels
It applies to information provided directly to JainVoyagers and information received through OTAs, travel agents, resellers, payment providers, suppliers or other legitimate booking channels.
Privacy framework
Applicable Canadian privacy law
JainVoyagers handles personal information in accordance with applicable Canadian privacy requirements, including federal and provincial private-sector privacy requirements where applicable to the activity.
Important: This Privacy Policy should be read together with the Terms & Conditions, Booking & Refund Policy, Cookies Policy and any booking-specific privacy notice presented by an OTA, supplier or payment provider.
2. Privacy principles used by JainVoyagers
Our privacy practices are structured around accountability, identified purposes, appropriate consent, data minimization, appropriate use/disclosure/retention, accuracy, safeguards, openness, access and complaint handling.
01Accountability
Responsibility for personal information under our control.
02Purpose
Identify why information is needed.
03Consent
Obtain meaningful consent where required.
04Limit Collection
Collect information reasonably needed for the service.
05Limit Use
Use, disclose and retain only for appropriate purposes.
06Accuracy
Keep operational information reasonably accurate.
07Safeguards
Use security appropriate to information sensitivity.
08Openness
Make privacy practices reasonably accessible.
09Access
Allow appropriate access/correction requests.
10Challenge
Provide a route to raise privacy concerns.
3. Personal information we may collect
The information collected depends on the service requested, booking channel, itinerary, destination, traveler profile and operational requirements.
Identity
Traveler details
Name, title, date of birth or age where needed, nationality, passport/identity details where required for a supplier or travel service, and traveler names included in a reservation.
Contact
Communication details
Email address, telephone number, registered booking number, country code, postal address and communications through email, telephone, SMS, iMessage, WhatsApp or OTA messaging where applicable.
Booking
Travel & itinerary data
Booking references, service dates, hotels, pickup/drop-off points, flight/train information, group composition, rooming, vehicle requirements, tickets, activities and itinerary preferences.
Payment
Transaction information
Payment status, amount, currency, invoice information, transaction references and refund details. Full payment-card credentials may be handled directly by a payment processor rather than stored by JainVoyagers.
Service needs
Special requirements
Dietary requests, accessibility requirements, mobility needs, child-seat requirements or other information voluntarily provided to arrange a suitable travel service.
Digital
Website & technical data
IP address, browser/device information, cookie identifiers, page activity, referral information, error logs and similar technical data collected through websites or digital systems.
Sensitive information: JainVoyagers asks clients to provide sensitive personal information only where reasonably necessary for the requested service. Please avoid sending unnecessary medical, identity or financial information through unsecured channels.
4. How personal information is collected
Information may come directly from the traveler or from legitimate intermediaries involved in creating or delivering the reservation.
Direct collection
Information you provide to us
- Website enquiry, contact, booking or trip-planning forms.
- Email, telephone, messaging and customer-support communications.
- Invoices, payment confirmations, traveler lists and booking documents.
- Information voluntarily provided during trip planning or service delivery.
Indirect collection
Information received from partners
- OTAs, travel agents, resellers and corporate booking contacts.
- Hotels, drivers, guides, attractions, airlines, rail or other travel suppliers.
- Payment processors and fraud/security providers.
- Analytics, cookie and website technology providers where used.
5. How JainVoyagers may use personal information
Personal information is used only for identified, appropriate business, travel-service, security, support and legal purposes.
Purpose limitation
Information is used to operate the booking and protect the service
JainVoyagers does not treat a travel booking as permission to use personal information for unrelated purposes. Information may be used to plan, confirm, deliver, support, secure, account for and resolve issues relating to services and legitimate business operations.
BookingConfirm & manage services
OperationsCoordinate suppliers
SupportCommunicate with travelers
ProtectionPrevent fraud & resolve disputes
Service purposes
Travel planning & delivery
- Respond to enquiries and prepare quotations or itineraries.
- Create, confirm, amend, operate and support reservations.
- Arrange hotels, transfers, touring, guides, tickets, transport and other requested services.
- Contact travelers about pickup, timing, itinerary, disruption, safety or service information.
- Process cancellation, refund and complaint requests.
Business purposes
Administration, security & compliance
- Issue invoices, reconcile payments and maintain accounting records.
- Detect suspected fraud, abuse, duplicate claims or chargeback issues.
- Maintain security, investigate incidents and protect legal rights.
- Respond to lawful requests from regulators, courts or authorities.
- Improve service quality, website performance and internal operational processes.
6. When personal information may be disclosed
Travel requires information to move between the booking company and the suppliers that deliver the service.
Necessary disclosure
Recipients may include
- Hotels, accommodation providers, drivers, vehicle operators and chauffeur companies.
- Local guides, attraction operators, activity providers, ticketing partners and destination suppliers.
- Airlines, rail, ferry, cruise or other transport providers where relevant to the service.
- OTAs, travel agents, resellers and corporate travel contacts connected to the reservation.
- Payment processors, banks and payment-security providers.
- Technology, hosting, email, communications, CRM, analytics and customer-support providers acting for legitimate operational purposes.
- Professional advisers, insurers, auditors, payment-dispute bodies and legal/regulatory authorities where reasonably necessary or legally required.
Data minimization: JainVoyagers aims to disclose only the information reasonably necessary for the recipient to perform the relevant booking, support, security, payment or legal function.
7. OTA bookings, suppliers & international processing
Travel bookings frequently involve third parties and destinations outside the province or country where the booking was made.
OTA bookings
Information received from booking platforms
- JainVoyagers may receive traveler names, registered contact details, booking references, service details, pickup information and messages from an OTA.
- JainVoyagers may send operational updates, attendance/no-show information, cancellation status and relevant dispute records back to the OTA where necessary.
- The OTA has its own privacy policy for information it independently controls.
Cross-border
Travel data may be processed internationally
When a trip, supplier, technology provider or payment provider is located outside Canada, personal information may be processed in another jurisdiction and may be subject to lawful access under that jurisdiction’s laws.
Operational necessity: Some international disclosure is inherent in arranging international travel and may be required to perform the requested booking.
8. Payments, card information & financial records
Payment information is handled according to the payment method used and the systems of the relevant processor or OTA.
Card payments
Payment processors
Where a third-party payment gateway processes a card transaction, the processor may collect card credentials directly under its own security and privacy practices.
Records
Transaction references
JainVoyagers may retain payment status, transaction references, invoice records, refund references and amounts required for accounting, reconciliation, fraud prevention and dispute handling.
Refunds
Payment destination data
Refund processing may require information identifying the original payment route, OTA, card, bank account or payer so funds can be returned appropriately.
9. Cookies, analytics & website technologies
JainVoyagers websites may use cookies or similar technologies for website operation, preferences, analytics, security and permitted marketing functions.
Essential
Site operation
Cookies may be used to maintain sessions, forms, security, load balancing and functions necessary for website operation.
Analytics
Usage measurement
Analytics technologies may help understand page usage, errors, device types and website performance so services can be improved.
Choices
Browser & cookie controls
Users can manage many cookie settings through browser controls and any cookie-management tools made available on the website.
Separate Cookies Policy: More detailed information about cookie categories, duration and available controls may be published in JainVoyagers’ Cookies Policy.
10. Service communications & marketing
Operational travel communication is different from optional promotional communication.
Operational
Booking communications
JainVoyagers may contact travelers about booking confirmation, payment, pickup, itinerary, changes, delays, safety, cancellation, refund, complaint or other matters reasonably necessary to administer a requested service.
Promotional
Marketing preferences
Where required, marketing or promotional electronic messages are sent with appropriate consent or another lawful basis. Recipients may use the unsubscribe method provided in the communication, subject to limited service messages that remain necessary for an active booking.
11. Data retention & deletion
Personal information is retained only as long as reasonably required for the identified purpose, operational need, dispute period, accounting requirement or legal obligation.
Retention factors
How retention is determined
- Whether the booking is active, completed, cancelled or disputed.
- Accounting, tax, insurance, supplier and payment reconciliation requirements.
- Complaint, refund, chargeback, litigation or regulatory limitation periods.
- The sensitivity and continued necessity of the information.
End of retention
Deletion or de-identification
When personal information is no longer reasonably required, JainVoyagers may securely delete, destroy, anonymize or de-identify it, subject to technical, backup and legal retention requirements.
12. Security safeguards
Reasonable administrative, technical and organizational safeguards are used relative to the sensitivity and operational context of the information.
Access
Need-to-know controls
Access to booking information should be limited to personnel and providers who reasonably need it for their work.
Systems
Technical safeguards
Appropriate access controls, secure services, system protections and account-management practices may be used to reduce unauthorized access risk.
People
Administrative safeguards
Privacy procedures, confidentiality expectations and incident-handling processes may be applied to employees, contractors and service providers as appropriate.
No system is risk-free: JainVoyagers cannot guarantee that any internet transmission, email, messaging service, OTA platform, third-party supplier or electronic storage system is absolutely secure.
13. Access, correction, consent & privacy rights
Subject to applicable law and permitted exceptions, individuals may request information about personal information held about them and seek correction of inaccurate information.
Requests
Access & correction
- Request access to personal information under JainVoyagers’ control, where applicable.
- Request correction of demonstrably inaccurate or incomplete information.
- Ask how information has been used or disclosed, subject to lawful exceptions.
- Request information about relevant privacy practices.
Consent
Withdrawal may affect service
Where processing relies on consent, an individual may withdraw consent subject to legal or contractual restrictions and reasonable notice. If information is necessary to provide a requested travel service, withdrawal may mean JainVoyagers cannot continue or complete the booking.
Verification: JainVoyagers may require reasonable identity verification before releasing or changing personal information. Access may be limited where disclosure is prohibited, would reveal another person’s information, is legally privileged or an applicable law provides another permitted exception.
14. Children & information supplied by guardians
Family travel may require limited information about children so appropriate services, tickets, rooms, vehicles or safety arrangements can be provided.
Family bookings
Guardian responsibility
- Parents, guardians or authorized lead travelers should provide only information reasonably necessary for the child’s travel service.
- Child age may be required for tickets, room occupancy, vehicle seating or supplier eligibility.
- JainVoyagers may rely on the adult making the booking as authorized to provide the child’s required booking information.
15. Privacy incidents & data breaches
Suspected loss, unauthorized access or disclosure of personal information is assessed according to applicable legal and operational requirements.
Response
Incident handling
- Contain and investigate the incident where reasonably possible.
- Assess the sensitivity of affected information and likely consequences.
- Take reasonable corrective or mitigation measures.
- Make notifications or reports where applicable law requires them.
User action
Report suspected misuse
If you believe personal information relating to a JainVoyagers booking has been sent to the wrong person, accessed without authorization or otherwise compromised, contact the privacy/legal team promptly with the booking reference and relevant details.
16. Third-party websites, platforms & independent privacy practices
Links or integrations with third parties do not make JainVoyagers responsible for information those independent organizations collect for their own purposes.
Third parties
Review their privacy policies
OTAs, payment processors, airlines, hotels, social media services, analytics providers and other independent platforms may process personal information under their own privacy policies. Travelers should review those policies when using the relevant service.
17. Changes to this Privacy Policy
JainVoyagers may update this policy to reflect changes in services, technology, suppliers, operational practices or applicable privacy requirements.
Updates
Published version
The updated version becomes effective from the date stated in the revised policy. Where a change materially affects existing rights or uses of personal information, additional notice or consent will be provided where required by applicable law.
18. Privacy contact, complaints & company details
Privacy questions, access requests, correction requests and complaints should be directed to JainVoyagers Inc using the contact information below.
Jain Voyagers Inc.
431B 41st Avenue NE, Calgary, AB, Canada, T2E 2N4
Privacy / Legal: legal@jainvoyagers.ca •
Support: support@jainvoyagers.ca •
Phone: +1 (825) 605-4701
Privacy complaints: Please first provide JainVoyagers a reasonable opportunity to review and respond to your concern. This does not remove any right you may have to contact an applicable privacy regulator or pursue another remedy available under law.
