Who these Terms cover
They apply to the person making the booking and, where permitted, all travelers included under that booking for services supplied or arranged by JainVoyagers Inc or an applicable JainVoyagers Group entity.
Canada Desk
Calgary, Canada • Loading current time…
Partnerships
partners@jainvoyagers.ca
JainVoyagers INC • Canada • Legal & Booking Policies
1. Scope, acceptance & policy hierarchy
These terms are designed to work alongside your booking confirmation, OTA voucher and any supplier-specific conditions.
When you accept them
Acceptance occurs when you confirm a direct booking, use a JainVoyagers service, or book a JainVoyagers Group service through an OTA, marketplace, reseller or distribution partner.
Booking-specific terms
Your confirmed voucher may contain a specific waiting time, cancellation rule, supplier condition, meeting-point instruction or refund deadline. Those booking-specific terms apply alongside this policy.
Mandatory rights
Nothing in these Terms is intended to remove consumer or statutory rights that cannot legally be excluded or restricted under applicable law.
Local time controls
Pickup, departure, attraction, check-in and activity times are interpreted in the local time zone of the place where the service is delivered unless stated otherwise.
Lead traveler responsibility
The lead traveler must ensure every person in the booking receives the relevant meeting-time, cancellation, no-show, safety and service information before travel.
2. Booking, confirmation, payment & pricing
A booking is only as accurate as the information provided. Check your date, local start time, pickup point and registered mobile number immediately after confirmation.
Direct bookings
A direct reservation is normally confirmed when JainVoyagers issues written confirmation and the required deposit or payment is received or authorized.
- 1Prices remain subject to availability until confirmation.
- 2Payment deadlines shown on the quotation or confirmation must be met.
- 3Late payment can result in released inventory, supplier fees, cancellation or loss of deposit.
- 4Direct-booking refunds are normally returned to the original payment method unless another method is required.
OTA bookings
For bookings through an Online Travel Agency, the OTA may control payment collection, currency conversion, refund processing and the timestamp used to determine cancellation eligibility.
- 1Review the OTA voucher immediately after booking.
- 2Check the supplier name, date, pickup point, local start time and contact number.
- 3Use the OTA itself for changes or cancellation where possible so the request is formally timestamped.
- 4OTA cancellation/refund rules apply alongside the applicable JainVoyagers service terms.
Booking accuracy mattersPlease report incorrect details before the service date.
Name • Date • Time • Pickup • Phone
If a traveler provides an incorrect mobile number, wrong hotel/pickup point, incomplete country code, wrong date or other inaccurate booking information, operational issues caused by that error remain the traveler’s responsibility unless JainVoyagers confirms a correction in writing.
3. Booking Attendance, Waiting Time & No-Show Terms
These attendance and departure terms apply to applicable single-day tours, excursions, private touring and scheduled multi-day departures, including services booked through third-party platforms.
Important booking condition
Confirmed start time + maximum 15-minute grace period
Guests must be physically present, ready to depart, and at the exact confirmed pickup or meeting point by the confirmed local start time. Unless your booking expressly states another waiting period, 15 minutes is the absolute maximum standard grace period. JainVoyagers is not required to extend the departure beyond that period. If the guest is absent, cannot be located, is not ready to depart, or otherwise fails to join within the applicable waiting period, the driver/guide may leave immediately after the grace period and the booking may be recorded as NO SHOW — FINAL / NON-REFUNDABLE. A no-show does not create any right to a refund, partial refund, credit, reschedule or compensation, except to the extent mandatory law requires otherwise.
Before startBe ready 10–15 minutes early.
Confirmed timeThe tour is scheduled to start.
Grace periodUp to 15 minutes where operationally possible.
After graceDeparture / No Show may be recorded.
Strict No-Show Rule — No Exceptions for Personal Delay
Traffic, parking, oversleeping, wrong pickup point, hotel delays and navigation errors remain the guest’s responsibility.
Strict Policy
- 115 minutes is the maximum standard grace period. JainVoyagers is not obliged to wait longer.
- 2Contact attempts are a courtesy only. Failure to reach the guest does not prevent a no-show determination.
- 3Late-arrival messages do not preserve the booking. Sending “I am coming” or similar does not require the driver/guide to wait.
- 4No refund, credit, reschedule or compensation is due for a properly recorded no-show, except where mandatory law requires otherwise.
- 5Guest-caused delay is not force majeure. Traffic, wrong directions, parking difficulty, oversleeping, missed transit, hotel checkout delay or an unreachable phone do not create refund rights.
T−15
Arrive / be ready
Use the confirmed meeting point and allow time for hotel exits, elevators, parking, traffic and locating the vehicle or guide.
T0
Confirmed local start
The time on the voucher or confirmed itinerary is the official service start time unless JainVoyagers has confirmed a change.
+15
Contact / grace window
The team may attempt contact as a courtesy, but contact attempts are not a condition that must be satisfied before a no-show may be recorded.
NS
No Show
At the end of the applicable wait, the service may depart without further notice and the booking may be marked No Show — Final / Non-Refundable.
Single-day tours
A no-show results in loss of that day’s booked service. The tour is not extended, re-timed or automatically rescheduled because of guest lateness.
Multi-day tours
Guests must be punctual for the initial pickup and every confirmed daily departure. Missing the initial departure may result in the booking being treated as a no-show from the outset; missing a later departure may result in the affected day/service being forfeited without refund.
By booking through an OTA, you accept this conditionPlease share it with every traveler in your booking.
OTA • Marketplace • Reseller
When you book any JainVoyagers Group service through an OTA, marketplace, reseller or distribution partner, you expressly accept the applicable punctuality, communication, 15-minute waiting-time, no-show and non-refund conditions as binding terms of the service.
4. Registered mobile number, iMessage & operational communication
The contact number entered at booking is part of the operating information used to locate and communicate with the guest.
Registered booking number
The mobile number supplied to the OTA or JainVoyagers is treated as the registered number unless a replacement number is accepted before service.
iMessage where supported
For Apple-compatible numbers, JainVoyagers may use iMessage as a primary real-time communication method before and around the tour start time.
Other contact channels
The team may also attempt SMS, telephone, WhatsApp, OTA messaging or email. These attempts are discretionary and no particular number or type of contact attempt is guaranteed.
Keep the phone reachable
Guests should keep the registered number powered on and monitor messages. Roaming, mobile data or Wi-Fi remains the traveler’s responsibility.
Incorrect / inactive number
A wrong number, airplane mode, blocked messages, inactive roaming, no data/Wi-Fi or unsupported iMessage does not invalidate a no-show determination.
Operational records
Relevant booking messages, call attempts, timestamps, driver/guide notes and OTA correspondence may be retained to resolve service disputes or no-show cases.
5. Cancellation, refund & no-show treatment
Cancel before the applicable deadline if you know you cannot travel. A timely cancellation and a no-show are not the same thing.
Direct bookings
Standard cancellation structure
Unless your direct booking confirmation or supplier condition states otherwise:
- Up to 60 days before departure: 30% of total cost may be charged.
- 59–30 days before departure: 60% of total cost may be charged.
- Less than 30 days before departure: 100% of total cost may be charged.
- Non-refundable supplier items may reduce or eliminate any otherwise available refund.
Eligible direct refunds
Eligible direct-booking refunds may require 60–90 days after written cancellation and verification, subject to supplier recovery timelines.
OTA bookings
Use the OTA’s cancellation deadline
If the OTA voucher permits free cancellation, the cancellation must be completed in the OTA system before the stated deadline. Merely sending a message, email or late request does not count unless the OTA confirms the booking was cancelled in time.
- The OTA timestamp may determine whether the cancellation was on time.
- A message sent after the OTA deadline does not automatically restore refund eligibility.
- The OTA may control the refund method and processing time.
- Once the free-cancellation deadline has passed, or once the service start time is reached without a valid prior cancellation, a later no-show cannot be converted into a free cancellation.
No Show = No Refund / No Credit / No RescheduleWhere the no-show was properly recorded under the applicable booking terms.
Single-day & Multi-day
- ✓No refund, partial refund, credit, reschedule or compensation is due because the guest missed the service, arrived after the permitted waiting period, was unreachable, was not ready to depart, or failed to appear at the confirmed pickup/meeting point.
- ✓Relevant correspondence and operational records may be supplied to the OTA when responding to a refund request, no-show dispute or chargeback.
- ✓If JainVoyagers itself cancels a service and the guest is not at fault, alternative arrangements, rescheduling or refund treatment will follow the booking terms, supplier rules and applicable law.
6. Amendments, late pickup & rejoining a tour
Changes are subject to availability and may create supplier, driver, guide, parking or route costs.
Change requests
Amendments must be requested in writing or through the booking OTA and only become effective when accepted.
Late-arrival message
Telling us that you are late does not extend the grace period and does not require the driver or guide to wait.
Extra waiting
Any additional wait must be operationally possible and expressly accepted. Extra parking, driver or guide time may be chargeable.
Rejoining a day tour
If the service has departed, JainVoyagers has no obligation to return for the guest. Any approved rejoining is entirely at the guest’s cost and risk.
Rejoining multi-day tours
Any assistance with rejoining is discretionary. All additional transport, hotel, guide, ticket, waiting or route-adjustment costs are payable by the traveler in advance where requested.
Missed timed tickets
Late arrival can cause timed-entry tickets, reservations or attractions to be lost. Replacement availability and charges depend on the supplier.
7. Service delivery, itinerary timing & operational changes
Travel services can require reasonable operational adjustments while preserving the overall purpose of the booking.
Tour operations
Timing, routes & sequence
- Itinerary order may change because of traffic, weather, road restrictions, supplier opening hours, timed-entry availability or safety considerations.
- Photo stops and sightseeing duration are estimates and may be adjusted to protect later reservations or the overall service duration.
- Guest lateness does not extend the contracted service end time unless JainVoyagers expressly agrees in writing and any additional operating charges are paid.
- Where a guest requests unscheduled stops or route deviations, JainVoyagers may refuse them or charge additional costs.
- Drivers and guides must comply with applicable safety and working-time requirements.
Service-specific rules
Airport, cruise & transfer waiting
The standard 15-minute tour grace rule is primarily for tours, excursions and scheduled touring departures.
- Airport transfers may have a different flight-arrival waiting policy.
- Cruise or ferry transfers may have port-specific access and waiting rules.
- Where the booking confirmation states another waiting period, that specific rule applies.
8. Vehicles, luggage, child requirements, hotels & tickets
Operational information must be provided before travel so the correct service can be arranged.
Vehicle type
Vehicle category may vary from photographs or examples, provided the supplied vehicle is reasonably suitable for the confirmed passenger and luggage requirements.
Luggage
Guests must disclose unusually large luggage, mobility equipment, sports gear or oversized items before confirmation. Undisclosed excess luggage may not fit.
Children & seating
Accurate child ages and any required seating/booster information must be supplied before travel. Availability and legal requirements depend on the service location and vehicle.
Accessibility
Wheelchair, step-free access or other accessibility requirements must be disclosed before booking so feasibility can be checked with relevant suppliers.
Accommodation
Hotel category, room type, bedding, check-in and occupancy remain subject to the confirmed reservation and the hotel’s own operating policies.
Tickets & attractions
Timed-entry, attraction and event tickets may be non-refundable once issued. Late arrival can result in forfeiture where the supplier refuses late entry.
9. Guest responsibilities
Every traveler is responsible for being ready, contactable and appropriately documented for the service booked.
Your responsibilities includeThese duties apply throughout the booking and travel period.
Punctuality • Accuracy • Conduct
- 1Be present and ready before every confirmed pickup or departure time. Being inside a hotel, parking a vehicle, checking out, buying food or walking to the meeting point does not count as being ready.
- 2Keep the registered booking number reachable and monitor applicable OTA/iMessage communications.
- 3Provide correct traveler names, ages, telephone numbers, email addresses, pickup information and relevant service requirements.
- 4Ensure passports, visas, permits, entry documents and health requirements are valid for the itinerary.
- 5Allow sufficient time for traffic, parking, hotel checkout, airport procedures and local access conditions.
- 6Follow reasonable safety, timing and operational instructions from drivers, guides and suppliers.
- 7Maintain appropriate travel insurance for cancellation, interruption, medical, baggage and activity risks.
- 8Behave lawfully and respectfully. Serious abusive, unsafe or disruptive conduct may result in refusal or termination of service.
10. JainVoyagers role & independent suppliers
Many components are delivered by hotels, attractions, transport providers, rail companies, guides, airlines and other independent suppliers.
Our operating role
JainVoyagers arranges and coordinates the confirmed services, communicates operational information and provides reasonable assistance when changes or issues arise.
Supplier-specific terms
Hotels, airlines, rail services, attractions, activity providers and other suppliers may impose their own conditions for refunds, entry, baggage, check-in, conduct or service delivery.
11. Delays, force majeure & limitation of liability
Travel can be affected by events that are outside the reasonable control of JainVoyagers or its suppliers.
Events beyond control
Weather, natural events, road closures, strikes, government restrictions, border disruption, supplier failure and similar events may require cancellation, delay or route changes.
Personal property
Travelers remain responsible for passports, cash, baggage, electronics and personal items unless applicable law imposes another responsibility.
Missed onward arrangements
Guests should allow reasonable connection buffers. JainVoyagers is not automatically responsible for independent onward travel missed because of events outside its reasonable control.
Liability terms remain subject to applicable lawNothing here excludes liability that cannot legally be excluded.
Mandatory rights preserved
Any limitation or exclusion in these Terms is interpreted only to the extent permitted by applicable law and in conjunction with the specific booking and supplier conditions.
12. Complaints, refund disputes & chargebacks
Report service issues while travel is still in progress whenever possible so there is a reasonable opportunity to assist.
During travel
Raise the issue promptly
- Contact the guide, driver, JainVoyagers support channel or OTA as soon as the issue occurs.
- Allow a reasonable opportunity for corrective action where practical.
- If unresolved after travel, send the complaint to grievances@jainvoyagers.ca within 14 days after the trip.
- Include the booking reference, service date, travelers involved and relevant supporting evidence.
Disputes & chargebacks
Operational evidence may be submitted
Where a refund dispute, OTA case or chargeback concerns attendance, pickup or no-show status, JainVoyagers may rely on and provide contemporaneous operational records to the OTA, acquirer, payment provider or dispute-resolution body as evidence of service readiness and guest non-attendance.
- OTA messages and booking correspondence
- iMessage/SMS records and call attempts
- Driver/guide notes and timestamps
- Pickup/location or other relevant operational records where available
13. Privacy, data sharing & record retention
Booking information is used to operate services, communicate with travelers and resolve post-service issues.
Operational use of booking dataOnly information reasonably relevant to service delivery or a dispute should be shared.
Privacy & Operations
- 1Traveler details may be shared with relevant hotels, guides, drivers, transport providers, attractions, OTAs or suppliers as needed to deliver the booking.
- 2The registered contact details may be used for operational communication before, during and immediately after the service.
- 3Relevant correspondence and operating records may be retained for complaints, payment issues, no-show disputes, chargebacks, safety or legal requirements.
- 4Any disclosure to an OTA, payment provider or dispute body should be limited to information reasonably relevant to the booking or dispute.
14. Updates, severability & governing terms
These Terms may be updated for future bookings. The version applicable to a booking should be read together with the confirmed service conditions.
Updates
JainVoyagers may update published terms from time to time. Changes do not override non-waivable rights or a binding booking-specific promise that applies to an existing reservation.
Severability
If one provision is unenforceable, the remaining provisions should continue to apply to the extent legally possible.
Governing terms
Applicable law, the confirmed booking terms, supplier conditions and any mandatory consumer protections should be read together when determining rights and obligations.
15. Company & legal contact
Use these contacts for policy, legal and post-booking matters.
Final acceptance statementPlease read this before booking or participating.
Terms & Conditions
By booking, using or participating in a JainVoyagers service — including a booking made through an OTA — you acknowledge that you have read and accepted the applicable booking terms, including the confirmed local start time, registered-number communication requirements, the maximum applicable waiting period, and the strict no-show rule. You further acknowledge that a properly recorded no-show carries no refund, credit, reschedule or compensation, except where mandatory applicable law expressly requires otherwise.
