Privacy Policy

Commitment: We safeguard your personal information and handle it in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.

1.1 Personal information you provide

When you interact with our services, you may voluntarily provide:

• Identity data: Full name, date of birth, gender, nationality, passport details, etc.
• Contact data: Email address, phone number, mailing address.
• Payment information: Credit/debit card details, billing address.
• Travel preferences: Destination choices, accommodations, activities, and related requirements.

1.2 Automatically collected data

We may collect certain technical information through your interaction with our website:

• Cookies and tracking tools: Used to improve browsing experience (see our Cookies Policy).
• Usage data: IP address, browser type, device identifiers, and access times.

1.3 Third-party data sources

We may receive your personal information from third-party travel agencies, booking engines, or service providers as part of managing or fulfilling your travel arrangements.

We process your data for the following purposes:

• Travel booking and service delivery
• Customer support and dispute resolution
• Payment processing and verification
• Legal and regulatory compliance (e.g., taxation, customs)
• Marketing and promotions (only with your express consent)
• Security, fraud prevention, and quality assurance

Under PIPEDA, we collect and use your information based on:

• Your consent: Implied or express, as required by the activity.
• Contractual obligation: To fulfill services you request.
• Legal requirements: To comply with financial reporting or other legal obligations.
• Legitimate business interests: Including improving customer service and fraud prevention.

We may share your personal data with:

• Service providers: Airlines, hotels, car rental companies, tour operators.
• Payment gateways: For secure transaction processing.
• Legal and regulatory authorities: If required by law or court order.
• Partner networks and affiliates: When relevant to your booking.

All third-party vendors are required to comply with confidentiality and data protection standards in line with Canadian privacy laws.

As part of travel services, your personal data may be transferred to service providers outside of Canada. In such cases, we ensure:

• Contractual safeguards (e.g., Standard Contractual Clauses)
• Reasonable protection standards, as per PIPEDA requirements

We retain personal data only as long as necessary for:

• Providing travel services
• Fulfilling legal and tax obligations (usually up to 7 years)
• Handling disputes or complaints
• Marketing purposes (until you opt out)

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information.
• Correction: Request changes to inaccurate data.
• Withdraw consent: Opt out of marketing communications at any time.
• Complain: Submit concerns to the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

To exercise any of the above rights, email us at: privacy@jainvoyagers.ca.

We implement robust physical, electronic, and managerial measures to safeguard your data. These include:

• SSL encryption
• Secure servers and firewalls
• Internal access controls and staff training

Security notice: Despite precautions, no method of transmission over the internet is completely secure.

Our website uses cookies to enhance your browsing experience, personalize content, and analyze site traffic. For more information, please refer to our Cookie Policy.

Our services are not directed to individuals under the age of 16. If we become aware that a minor has submitted personal information, we will promptly delete it.

We may update this policy from time to time. Any changes will be posted on our website, and significant updates will be communicated to you via email or other appropriate means.

• Company: Jain Voyagers Inc.
• Address: 431B 41st Avenue NE, Calgary, Alberta, T2E 2N4, Canada
• Email: privacy@jainvoyagers.ca
• Phone: +1 (825) 605-4701
• Privacy Officer: dpo@jainvoyagers.ca

This Privacy Policy complies with PIPEDA and relevant privacy regulations under the Province of Alberta and the Government of Canada.