Terms & Conditions

Supplier precedence: Some services are governed by supplier terms (airlines, hotels, rail, attractions, etc.). If supplier terms conflict with these Terms, supplier terms apply for that specific service.

These Terms and Conditions govern your use of our website and services, including bookings, travel arrangements, and related services we provide. By using our services, you agree to comply with these Terms.

Definitions (tap to expand)

• Client/You: The person making the booking and all travelers under that booking.
• Services: Any travel products arranged by JainVoyagers (directly or through suppliers).
• Supplier: Independent providers (airlines, hotels, transport companies, operators, etc.).
• Confirmed Booking: Confirmed in writing and required payment received.

2.1 Booking confirmation

• A deposit (as communicated) must be paid at the time of booking.
• Full payment must be made within the timeframe mentioned in your booking confirmation or as agreed.

2.2 Pricing

• Prices are subject to availability and may change without prior notice until confirmed.
• Once confirmed, pricing remains fixed unless you request changes.
• Prices are inclusive of applicable Canadian taxes unless stated otherwise.

2.3 Payment methods

• Bank transfer, debit/credit card, or other methods accepted by Jain Voyagers Inc.
• All payments must be in CAD unless otherwise agreed.

2.4 Late payments

• Late payment may result in cancellation and deposit forfeiture.
• Additional supplier costs arising due to late payment are the client’s responsibility.

3.1 Cancellations by the customer

Cancellation charges apply as follows:

• Up to 60 days before departure: 30% of total cost.
• 59–30 days before departure: 60% of total cost.
• Less than 30 days before departure: 100% of total cost.

3.2 Cancellations by us

• We may cancel due to unforeseen circumstances.
• We will offer alternatives or refunds subject to supplier rules.

3.3 Refunds

• Refunds are processed within 60 to 90 days of receiving a written cancellation request.
• Refunds are issued via the original payment method.

Note: Supplier non-refundable items may reduce or eliminate refund eligibility.

• Amendments must be requested in writing and may incur charges.
• We may deny amendments affecting availability or service quality.
• Supplier change fees and fare differences may apply.

5.1 Travel documents

• You must ensure passports, visas, permits, and health documents are valid.
• We are not liable for costs arising from missing/invalid documents.

5.2 Insurance

• Comprehensive travel insurance is strongly recommended.
• We are not responsible for losses not covered by your policy.

5.3 Conduct

• We can refuse service/terminate a booking for inappropriate behavior.
• No refunds will be provided in such cases.

• We provide arrangements per itinerary/confirmation subject to operational realities.
• Many services are delivered by independent suppliers; we act as an intermediary.

• No liability for loss/damage to personal property during the trip.
• No liability for injury/illness/death from activities outside arranged services.
• No liability for additional costs due to delays/cancellations beyond our control.

Liability is limited to the cost of the booking and excludes consequential losses.

We are not liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, war, government restrictions, and strikes.

• Report issues immediately during travel for faster resolution.
• If unresolved, email grievances@jainvoyagers.ca within 14 days after the trip.
• We aim to respond within 28 days.

• We handle personal data in line with Canada’s PIPEDA.
• Your data may be shared with suppliers only to deliver booked services.

• We may update these terms without prior notice.
• Changes take effect immediately upon posting.
• Continued use of services indicates acceptance.

• These terms are governed by the laws of Canada.
• Disputes are subject to the jurisdiction of courts of Ontario, Canada.

• Email: LEGAL@JAINVOYAGERS.CA
• Address: 431B 41st Avenue NE, Calgary, AB, Canada, T2E 2N4
• Phone: +1 (825) 605-4701

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.