Effective Date: 29.03.2025
Company Name: Jain Voyagers Inc.
Registered Address: 431b 41st Avenue Ne Calgary, AB, Canada, T2E 2N4
Contact Email: LEGAL@JAINVOYAGERS.CA
Phone: +1 (825) 605-4701

Terms and Conditions

1. Introduction

Welcome to Jain Voyagers Inc. These terms and conditions govern your use of our website and services, including bookings, travel arrangements, and other services we provide. By using our services, you agree to comply with these terms. Please read them carefully before proceeding.

2. Booking and Payment Terms

2.1 Booking Confirmation

• A deposit (as communicated) must be paid at the time of booking.

• Full payment must be made within the timeframe mentioned in your booking confirmation or as agreed.

2.2 Pricing

• All prices are subject to availability and may change without prior notice. Once a booking is confirmed, the price will be fixed unless changes are made.

• Prices are inclusive of applicable Canadian taxes unless stated otherwise.

2.3 Payment Methods

• Payments can be made via bank transfer, debit/credit card, or any other method accepted by Jain Voyagers Inc.

• All payments must be in CAD unless otherwise agreed.

2.4 Late Payment

• Failure to pay on time may result in cancellation of your booking, and the deposit may be forfeited.

• You are responsible for any additional charges related to late payments.

3. Cancellation and Refund Policy

3.1 Cancellations by the Customer

If you need to cancel your booking, you must notify us in writing. Cancellation charges will apply as follows:

• Up to 60 days before departure: 30% of total cost.

• 59-30 days before departure: 60% of total cost.

• Less than 30 days before departure: 100% of total cost.

3.2 Cancellations by Us

Jain Voyagers Inc. reserves the right to cancel a booking due to unforeseen circumstances. In such cases, you will be offered alternative travel arrangements or a full refund.

3.3 Refunds

• Refunds will be processed within 60 to 90 days of receiving a cancellation request.

• Refunds will be issued through the original payment method.

4. Amendments to Bookings

• Any amendments to a confirmed booking must be requested in writing and may incur additional charges.

• Jain Voyagers Inc. reserves the right to deny amendments that may impact service quality or availability.

5. Your Responsibilities

5.1 Travel Documents

• It is your responsibility to ensure that all necessary travel documents, including passports, visas, and health certificates, are valid and up-to-date.

• Jain Voyagers Inc. is not liable for any costs or cancellations due to failure to secure appropriate documents.

5.2 Insurance

• We strongly recommend that all customers obtain comprehensive travel insurance.

• Jain Voyagers Inc. is not responsible for losses or damages not covered by your insurance policy.

5.3 Conduct

• You agree to behave responsibly and respectfully during the tour.

• We reserve the right to refuse service or terminate a booking if conduct is deemed inappropriate.

• No refunds will be provided in such cases.

6. Our Responsibilities

6.1 Service Provision

• Jain Voyagers Inc. is responsible for ensuring that travel arrangements are provided as per the itinerary and booking confirmation.

• Unforeseen circumstances such as natural disasters, strikes, or government actions may affect service provision. We will endeavor to minimize disruptions and offer alternatives where possible.

6.2 Third-Party Suppliers

• Some services (such as hotels, transport, and tours) are supplied by independent third parties.

• Jain Voyagers Inc. acts as an intermediary and is not responsible for service deficiencies caused by third parties.

7. Limitation of Liability

Jain Voyagers Inc. will not be held liable for:

• Any loss or damage to personal property during the trip.

• Any injury, illness, or death resulting from activities not explicitly part of our service.

• Additional costs due to delays, changes, or cancellations beyond our control (e.g., flight cancellations, natural disasters, etc.).

Our liability is limited to the cost of the booking, and we will not be liable for consequential losses or additional costs.

8. Force Majeure

Jain Voyagers Inc. will not be liable for failure to perform obligations due to causes beyond reasonable control, including but not limited to natural disasters, war, government restrictions, and strikes.

9. Complaints Procedure

• If you have any complaints during your trip, inform us or the local service provider immediately.

• If unresolved, submit a formal written complaint within 14 days after the trip to grievances@jainvoyagers.ca.

• We will review and respond within 28 days.

10. Privacy and Data Protection

• Your privacy is important to us. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

• Refer to our Privacy Policy for details on data collection, storage, and usage.

11. Changes to Terms and Conditions

• Jain Voyagers Inc. reserves the right to update these terms without prior notice.

• Changes take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of revised terms.

12. Governing Law and Jurisdiction

• These terms and conditions are governed by the laws of Canada.

• Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

13. Contact Us

If you have any questions or concerns, contact us at:

• Email: LEGAL@JAINVOYAGERS.CA

• Address: 431b 41st Avenue Ne Calgary, AB, Canada, T2E 2N4

• Phone: +1 (825) 605-4701